Return & Exchange Policy
At Bridal Factory, every bangle is carefully crafted and quality-checked before dispatch. Due to the nature of bridal jewellery and to maintain hygiene and quality standards, we follow a strict exchange-only policy.
Please read the policy carefully before placing an order.
Damaged or Incorrect Product (Our Responsibility)
If you receive a product that is damaged or incorrect (wrong item or color) due to an error from our side, you are eligible for a replacement only.
Conditions:
- A clear unboxing video is mandatory, recorded from the moment the package is opened.
- The request must be raised within 48 hours of delivery.
- Requests made after 48 hours will not be accepted.
- Claims without an unboxing video will not be processed.
Refunds are not provided. Replacement only.
Size Exchange Policy
If an incorrect size is ordered, a size exchange may be allowed once per order, subject to:
- Unboxing video is mandatory
- Request raised within 48 hours of delivery
- Product must be unused and in original packaging
- Customer must pay ₹200 exchange shipping charges
- Exchange is subject to stock availability
Refunds are not provided for size-related issues.
Final approval for exchange rests with Bridal Factory.
Cancellation Policy
- Orders can be cancelled only before dispatch.
- Once dispatched, orders cannot be cancelled.
- Refused COD orders will be treated as RTO (Return to Origin).
- Repeated refused COD orders may result in restriction of COD service for future purchases.
Cash on Delivery (COD) Policy
- COD is available across India.
- Bridal Factory reserves the right to verify COD orders before dispatch.
- Orders may be confirmed via call or WhatsApp.
- Unverified or suspicious orders may be cancelled.
Need Help?
For exchange-related queries, please contact us within 7 days of delivery:
📧 Email: support@bridalfactory.in
💬 WhatsApp: +91 8439817285
📍 Business Location: V. Sushil Chandra & Co. 16-A, Circular Road, Firozabad, 283203