Size Chart

Bridal Factory – Return & Exchange Policy

1. Damaged or Incorrect Product (Our Responsibility)

If you receive a product that is damaged or incorrect (wrong item or color) due to an error from our side, you are eligible for a replacement only.

Conditions:

· A clear unboxing video is mandatory, recorded from the moment the package is opened.

· The request must be raised within 48 hours of delivery.

· Requests made after 48 hours will not be accepted.

· Claims without an unboxing video will not be processed.

Refunds are not provided. Replacement only.

 

2. Size Exchange Policy

If an incorrect size is ordered, a size exchange may be allowed once per order, subject to:

· Unboxing video is mandatory

· Request raised within 48 hours of delivery

· Product must be unused and in original packaging

· Customer must pay ₹200 exchange shipping charges

· Exchange is subject to stock availability

Refunds are not provided for size-related issues.

Final approval for exchange rests with Bridal Factory.

 

Cancellation Policy

· Orders can be cancelled only before dispatch.

· Once dispatched, orders cannot be cancelled.

· Refused COD orders will be treated as RTO (Return to Origin).

· Repeated refused COD orders may result in restriction of COD service for future purchases.

 

Cash on Delivery (COD) Policy

· COD is available across India.

· Bridal Factory reserves the right to verify COD orders before dispatch.

· Orders may be confirmed via call or WhatsApp.

· Unverified or suspicious orders may be cancelled.

 

Shipping & Delivery Policy

· Orders are processed within 2–3 business days.

· Delivery timeline: 5–7 business days across India.

· Delays caused by courier services, weather, or unforeseen circumstances are beyond our control.

 

Product Disclaimer

· Glass bangles are fragile and must be handled with care.

· Slight variations in color may occur due to lighting or screen differences.

· Minor design variations are not considered defects.

 

Policy Acceptance

By placing an order with Bridal Factory, customers agree to all policies stated above.